The terms, in plain words.

Who these terms are for

Growth Dept is the trading name of Growth Dept Inc.. These terms apply to Growth Dept CRO: the website and application at cro.growthdept.ai, the Growth Dept CRO app for Shopify, its storefront runtime and pixel, and its APIs. Accounts are provided to brands Growth Dept has agreed to serve, to the people those brands invite, and to stores that install the Growth Dept CRO app from Shopify. Where a brand has a written agreement with Growth Dept, that agreement governs, and wins where the two differ.

Your account

Keep your sign-in to yourself. An account made with an email and password from the Shopify app can be used once you confirm its email address. Organization owners decide who joins and with which role, and are responsible for the people they invite. You can leave an organization at any time, and an owner can remove members.

The store you connect

Connect only stores you are allowed to connect for the brand you connect them for. CRO reads your orders, writes its own configuration and runtime to your store, and shows the versions you set up to your shoppers. Switching a test on in your live theme is your decision. Shopify’s own terms still apply to your store.

Uninstalling the Growth Dept CRO app also disconnects the store. Shopify then asks us to erase the store’s data, and we delete its shopper data, which includes the visits and orders your results are built from (the privacy policy lists what goes). Your test definitions and settings stay. Export the results you want to keep before you uninstall.

Your tests and your shoppers

You are responsible for what your tests show shoppers, including prices, shipping rates and offers, and for honouring them. A brand that installs the runtime and pixel is responsible for telling its shoppers about them in its own privacy notice and for collecting any consent the law requires. What CRO does with that data is set out in the privacy policy.

Acceptable use

• Use CRO only for the brands you are authorised to work on.
• Do not try to reach another brand’s data, get around access controls, or disrupt the service.
• Keep API keys secret, and revoke a key you think has leaked.

Your data

A brand’s tests, events and results belong to that brand. Results can be exported at any time.

Availability and warranties

Test results are statistical estimates built from the visitors and orders CRO can observe, and an estimate can be wrong. The service is provided as it is, without warranties of any kind, and may change or pause without notice. Growth Dept is not liable for indirect or consequential loss arising from its use, to the extent the law allows.

Changes and contact

We may update these terms. The current version is always at cro.growthdept.ai/terms, with the date it was last updated. Questions go to hello@growthdept.ai.